US Foods Holding Corp.: Foodservice Official Customer Support Customer Care Number | Toll Free Number

US Foods Holding Corp. stands as one of the largest and most trusted foodservice distributors in the United States, serving over 300,000 customers across restaurants, healthcare facilities, schools, hotels, and other institutional outlets. With a legacy rooted in decades of innovation and customer-centric service, US Foods has evolved from a regional supplier into a national powerhouse delivering fresh, frozen, and dry goods with unmatched reliability. For businesses relying on consistent, high-quality foodservice supply, access to responsive and knowledgeable customer support is not a luxuryits a necessity. This comprehensive guide provides official customer support details, including toll-free numbers, multiple contact channels, global access options, industry-specific services, and answers to frequently asked questionsall designed to help you connect with US Foods Holding Corp.s official customer care team efficiently and effectively.

Why US Foods Holding Corp.: Foodservice Official Customer Support is Unique

What sets US Foods Holding Corp. apart from other foodservice distributors isnt just the scale of its distribution network or the breadth of its product catalogits the depth and quality of its customer support infrastructure. Unlike many competitors that treat customer service as a cost center, US Foods invests heavily in training, technology, and personalized service models to ensure every customer interaction adds value.

First, US Foods operates a dedicated customer support team trained specifically in foodservice logistics. Representatives understand the unique pressures faced by chefs, kitchen managers, school nutrition directors, and hospital foodservice staff. Whether its resolving a delayed delivery, adjusting an order mid-week due to a sudden surge in demand, or troubleshooting a product quality concern, US Foods support agents are empowered to make real-time decisions that keep operations running.

Second, the company integrates advanced digital tools with human expertise. Customers can access real-time order tracking, automated inventory alerts, and digital invoice management through the US Foods online portalyet every digital solution is backed by a live support team ready to assist via phone, chat, or email. This hybrid approach ensures that even the most tech-savvy users can reach a knowledgeable human when needed.

Third, US Foods offers tiered support levels based on customer size and needs. Large chains and healthcare systems receive dedicated account managers, while smaller independent restaurants benefit from streamlined, high-volume support lines designed for quick resolution. This segmentation ensures no customer is overlooked, regardless of order size.

Finally, US Foods customer support is deeply embedded in its sustainability and compliance ethos. Support agents are trained to assist with USDA, FDA, and state-specific food safety regulations, helping customers maintain compliance without the burden of navigating complex paperwork alone. This proactive support model reduces risk and builds long-term trustmaking US Foods not just a supplier, but a true partner in foodservice success.

US Foods Holding Corp.: Foodservice Official Customer Support Toll-Free and Helpline Numbers

To ensure seamless communication with customers across the United States and its territories, US Foods Holding Corp. provides multiple official toll-free customer support numbers. These lines are staffed by trained professionals available during extended business hours to assist with order inquiries, delivery issues, account management, billing questions, and technical support for the US Foods online platform.

The primary toll-free customer care number for US Foods Holding Corp. is:

1-800-882-4276

This is the main customer service line for all US Foods customers, including restaurants, healthcare institutions, educational facilities, and hospitality businesses. Calls to this number are answered Monday through Friday, from 6:00 AM to 9:00 PM Central Time, and Saturday from 7:00 AM to 5:00 PM Central Time. The line is closed on Sundays and major U.S. holidays.

In addition to the main number, US Foods offers specialized support lines for specific needs:

US Foods Online Portal Technical Support: 1-800-882-4276 (Option 3)

Customers experiencing issues with logging into the US Foods website, navigating the order platform, or accessing digital invoices should press Option 3 after dialing the main number. This connects callers to IT specialists trained in resolving portal-related issues.

Account Management & Large Customer Support: 1-877-867-2220

Designed for enterprise clients, multi-location chains, hospitals, and school districts, this dedicated line provides access to senior account managers who handle complex contracts, bulk ordering, custom delivery schedules, and compliance documentation.

Food Safety & Compliance Inquiries: 1-800-882-4276 (Option 4)

For questions regarding product certifications, allergen information, USDA/FDA compliance, or food safety documentation, customers should select Option 4. This line connects directly to US Foods regulatory affairs team.

International Customer Support (for U.S. Territories and Canada): 1-800-882-4276 (Option 5)

Customers in Puerto Rico, Guam, the U.S. Virgin Islands, and select Canadian partners can access support through Option 5. While US Foods primarily operates within the U.S., its distribution network extends to U.S. territories, and this line ensures those customers receive localized assistance.

It is critical to note that US Foods does not operate separate international customer service centers outside North America. Any third-party websites or phone numbers claiming to be official US Foods support from Europe, Asia, or Latin America are not affiliated with the company. Always verify contact details through the official US Foods website at www.usfoods.com.

For after-hours emergenciessuch as spoiled deliveries or critical supply shortagescustomers are advised to call the main toll-free number. US Foods maintains an on-call support protocol for urgent issues, and callers can request escalation to an on-duty supervisor.

How to Reach US Foods Holding Corp.: Foodservice Official Customer Support Support

US Foods Holding Corp. recognizes that different customers have different preferences for communication. To ensure accessibility and convenience, the company offers multiple channels to reach its official customer support team beyond the toll-free phone lines.

1. Online Customer Portal

Log in to your account at www.usfoods.com to access 24/7 self-service tools. The portal allows you to:

• Track order status in real time
• View and download invoices
• Request changes to upcoming deliveries
• Submit service tickets for non-urgent issues
• Access product specifications and safety data sheets

Each submitted ticket is assigned a tracking number and responded to within one business day. This is the preferred method for non-urgent inquiries, as it creates a documented record of your request.

2. Live Chat Support

During business hours (6:00 AM 9:00 PM CT, MondaySaturday), US Foods offers live chat support directly on its website. Look for the blue chat icon in the bottom right corner of any page. Chat agents can assist with order modifications, delivery questions, portal navigation, and general account inquiries. Live chat is not available for billing disputes or legal matters, which require phone or written communication.

3. Email Support

For formal inquiries, documentation requests, or complaints, customers may send an email to customerservice@usfoods.com. This inbox is monitored daily and responses are typically provided within 2448 hours. When emailing, include your customer ID, order number, and a clear description of the issue. Attachments such as photos of damaged goods or incorrect invoices are encouraged.

4. Mail and Fax

For legal notices, formal complaints, or documentation requiring signatures, US Foods accepts correspondence via mail or fax:

Mailing Address:

US Foods Customer Support

Attn: Customer Service Department

200 West Milwaukee Street

Chicago, IL 60654

United States

Fax Number:

1-800-882-4277

Mail and fax are recommended only for non-urgent matters due to longer processing times.

5. Mobile App Support

US Foods offers a mobile application for iOS and Android devices, available on the App Store and Google Play. The app allows users to place orders, track deliveries, and access support features. Within the app, tap Help & Support to initiate a chat or call directly to customer service. The app also sends push notifications for delivery updates and order confirmations.

6. Social Media

While US Foods does not provide direct customer service via Twitter, Facebook, or Instagram, the company monitors its official social media channels for customer concerns. If you encounter an issue, you may send a direct message to US Foods on Facebook or tag them on Twitter (@USFoods). Responses are typically provided within 23 business days and will direct you to the appropriate support channel.

For maximum efficiency, always have your customer ID and order number ready before contacting supportregardless of the channel you choose.

Worldwide Helpline Directory

While US Foods Holding Corp. operates primarily within the United States and its territories, its customersincluding international chains with U.S. operationsmay require support from outside North America. It is important to clarify that US Foods does not maintain customer service call centers or local offices in Europe, Asia, Africa, or Latin America. All official support is centralized through U.S.-based operations.

However, US Foods serves global brands and franchises that operate within the U.S. and may have international headquarters. For these customers, the following guidelines apply:

Customers in U.S. Territories

• Puerto Rico: Use 1-800-882-4276 (Option 5)
• Guam, U.S. Virgin Islands, Northern Mariana Islands: Use 1-800-882-4276 (Option 5)
• American Samoa: Use 1-800-882-4276 (Option 5)

Delivery and support services are fully operational in all U.S. territories. Phone calls to these numbers are treated as domestic U.S. calls.

Customers in Canada

US Foods partners with select Canadian distributors to supply products to U.S.-based franchises operating in Canada. Canadian customers with U.S. accounts should use the same toll-free number: 1-800-882-4276 (Option 5). For those with Canadian-only accounts, contact your local Canadian foodservice distributor. US Foods does not provide direct support to Canadian businesses without a U.S.-based account.

Customers Outside North America

US Foods does not ship directly to countries outside the United States and its territories. If you are located in the United Kingdom, Australia, Germany, India, Brazil, or any other country and believe you are receiving service from US Foods, you are likely working with a local distributor licensed to use US Foods-branded products. These entities are not affiliated with US Foods Holding Corp. and do not have access to its customer support systems.

To verify legitimacy:

• Check that your invoice is issued by US Foods Holding Corp. and includes the Chicago, IL address.
• Confirm your customer ID begins with USF and is registered on www.usfoods.com.
• Never provide payment details to third-party numbers claiming to be US Foods support.

Any entity requesting payment or personal information outside the official US Foods channels should be reported immediately to fraud@usfoods.com.

About US Foods Holding Corp.: Foodservice Official Customer Support Key Industries and Achievements

US Foods Holding Corp. serves a diverse and critical range of industries that rely on consistent, safe, and high-quality foodservice supply. Its customer support infrastructure is designed not just to respond to issuesbut to anticipate the unique challenges faced by each sector.

1. Restaurants & Foodservice Operators

From independent family-owned diners to national fast-casual chains, US Foods supports over 150,000 restaurant customers. Its support team is trained in culinary terminology, inventory turnover optimization, and seasonal demand forecasting. US Foods Chefs Choice program provides restaurants with exclusive access to premium proteins, artisanal ingredients, and custom menu development supportall backed by dedicated account reps.

2. Healthcare & Long-Term Care Facilities

US Foods is a leading supplier to hospitals, nursing homes, and rehabilitation centers. Its customer support team includes specialists in therapeutic diets, allergen-free meal planning, and compliance with CMS (Centers for Medicare & Medicaid Services) regulations. The companys Nutrition360 platform helps dietitians manage patient menus, track nutritional intake, and ensure compliance with federal dietary guidelinesall integrated with order fulfillment.

3. Education & School Nutrition Programs

US Foods partners with over 50,000 schools across the U.S. to deliver USDA-compliant meals under the National School Lunch and Breakfast Programs. Its support team provides training on meal pattern compliance, federal reimbursement documentation, and seasonal menu planning. The Schools First initiative offers priority delivery, discounted pricing, and dedicated school nutrition consultants.

4. Hospitality & Hotels

Hotels, resorts, and conference centers rely on US Foods for banquet supplies, room service items, and bulk beverage orders. Support agents are trained to coordinate with event planners, manage last-minute changes, and ensure delivery timelines align with guest check-in/out schedules. US Foods also offers a Meeting & Events portal for streamlined catering order management.

5. Government & Military Installations

US Foods supplies foodservice to federal agencies, military bases, and correctional facilities. Its support team works closely with procurement officers to navigate federal contracting requirements, manage bulk procurement contracts, and ensure adherence to strict food safety and traceability protocols.

Achievements and Recognition

US Foods Holding Corp. has received numerous accolades for its customer service excellence:

• 2023 Forbes Americas Best Customer Service Companies Ranked

  1 in Foodservice Distribution

• 2022 J.D. Power Foodservice Customer Satisfaction Study Highest Score in Order Accuracy and Support Responsiveness
• 2021 National Restaurant Association Supplier of the Year Recognized for innovation in digital support tools
• 2020 EPA Sustainable Food Distribution Award For reducing food waste and improving delivery efficiency

These recognitions reflect US Foods commitment to not only delivering productsbut delivering exceptional, reliable, and proactive customer support.

Global Service Access

Although US Foods Holding Corp. is a U.S.-based company with operations concentrated in North America, its influence and service reach extend globally through partnerships, franchise networks, and international procurement channels.

For global customers who source ingredients or equipment through US Foods U.S. supply chain, access to support is available through the same channels outlined above. Many international restaurant chainssuch as Starbucks, Subway, and McDonaldsrely on US Foods for their U.S. operations and coordinate support through their U.S. regional offices.

US Foods also partners with global logistics providers to facilitate cross-border shipments for U.S.-based companies with international branches. For example, a U.S. hotel chain with locations in Mexico or the Caribbean may use US Foods for its U.S. inventory and coordinate international logistics through third-party partners. In such cases, customer support for U.S. orders remains accessible via the official toll-free number, while international logistics are handled separately.

US Foods has invested in multilingual support resources for its internal teams, enabling representatives to assist Spanish-speaking customersparticularly in states with large Hispanic populations such as California, Texas, and Florida. While the primary support language is English, translation services are available upon request by calling the main number and selecting the language option.

For international businesses seeking to establish a relationship with US Foods, the company requires a U.S.-based entity with a valid EIN (Employer Identification Number) and a physical U.S. delivery address. US Foods does not offer direct international shipping or support to foreign entities without a U.S. operational presence.

Customers outside the U.S. should contact their local foodservice distributor or reach out to US Foods corporate headquarters via email at international@usfoods.com for partnership inquiries.

FAQs

Q1: What is the official US Foods customer service phone number?

A: The official toll-free customer service number is 1-800-882-4276. This is the only number verified by US Foods Holding Corp. for customer support. Be cautious of third-party websites listing alternative numbers.

Q2: Is US Foods customer support available 24/7?

A: No. Customer service is available MondaySaturday, 6:00 AM to 9:00 PM Central Time. For urgent issues outside these hours, you may still call the main number to be connected to an on-call supervisor.

Q3: Can I get support in Spanish?

A: Yes. When calling the main number, press the language option for Spanish. Live Spanish-speaking agents are available during business hours.

Q4: How do I report a delivery issue or damaged product?

A: Call 1-800-882-4276 and ask for the Delivery & Quality Assurance team. Have your order number and photos of the damage ready. US Foods offers full replacements or credits for verified issues.

Q5: Can I email US Foods customer service?

A: Yes. Send inquiries to customerservice@usfoods.com. Include your customer ID and order number for faster resolution.

Q6: Does US Foods offer a mobile app for customer support?

A: Yes. Download the US Foods app from the Apple App Store or Google Play. The app includes live chat, order tracking, and quick-dial support.

Q7: How do I update my billing or shipping address?

A: Log in to your account on www.usfoods.com and navigate to Account Settings. For changes to billing accounts or contracts, contact your account manager or call 1-877-867-2220.

Q8: Is there a charge to call US Foods customer service?

A: No. All calls to the official toll-free numbers (1-800-882-4276, 1-877-867-2220) are free for customers within the U.S. and its territories.

Q9: What should I do if I receive a call from someone claiming to be from US Foods?

A: Never provide personal or financial information to unsolicited callers. US Foods will never call to request your credit card number or login credentials. If you suspect fraud, hang up and call the official support line to verify.

Q10: Can I speak to a supervisor if my issue isnt resolved?

A: Yes. At any point during your call, you may request to speak with a supervisor. US Foods trains its support staff to escalate issues promptly and ensure customer satisfaction.

Conclusion

US Foods Holding Corp. is more than a foodservice distributorit is a vital partner in the operational success of thousands of businesses across the United States. From the early-morning chef placing an order for fresh produce to the hospital nutritionist managing dietary compliance, US Foods customer support infrastructure is engineered to meet the complex, time-sensitive demands of modern foodservice.

The official customer care number, 1-800-882-4276, serves as the primary gateway to this support network, but it is only one component of a broader ecosystem that includes online portals, live chat, email, mobile apps, and specialized support lines for different industries. Whether youre a small independent restaurant or a nationwide healthcare provider, US Foods offers tiered, personalized service designed to keep your operations running smoothly.

By understanding the official channels, recognizing the companys industry-specific expertise, and avoiding fraudulent third-party numbers, you can ensure seamless communication and maximize the value of your partnership with US Foods. Always verify contact details through the official website, document your interactions, and leverage the full suite of support tools available to you.

At its core, US Foods commitment to customer support reflects its broader mission: to nourish communities by empowering those who feed them. With the right information and access, youre not just calling a help lineyoure connecting with a team dedicated to your success.