Top-Rated Agency for Maid Services in Singapore (2025 Guide)

Hiring a domestic helper isn’t just about convenience it’s about finding the right support for your household. Whether you need help with cleaning, elderly care, or childcare, working with a reliable agency for maid services in Singapore ensures you get someone trained, legal, and trustworthy.

But with so many agencies out there, how do you know which ones are actually good?

Let’s break it down how to choose, what to expect, and which agencies stand out in Singapore today.

🏠 Why Use an Agency for Maid Services?

Going through an agency for maid services offers some serious benefits: they handle everything from background checks and legal documentation to training and medical screenings. This ensures a smoother, more secure hiring experience compared to doing it on your own.

• Legally compliant hiring
  

• Replacement guarantees
  

• Proper training and background checks
  

• Support with paperwork and MOM regulations
  

• Easier maid change process if needed
  

In short, a licensed agency for maid hiring in Singapore removes most of the stress from the process.

📋 What to Look for in a Maid Agency

Before you sign any contract, make sure the agency offers clear terms, transparent pricing, and is licensed by Singapore’s Ministry of Manpower (MOM). It's also important they provide post-placement support, a good track record, and fair replacement policies.

• MOM-licensed services (check on MOM’s official website)
  

• Transparent pricing
  

• Good reviews on Google/Facebook
  

• Clear refund/replacement policies
  

• Strong post-placement support
  

You should also ask how long the agency has been in business and how many successful placements they've done.

🏆 Top-Rated Maid Agencies in Singapore

Here are some of the best-rated agencies for maid services in 2025, carefully selected based on consistent positive online reviews, high customer satisfaction, and strong service quality. These agencies are known for their professionalism, reliability, and ability to match the right helper to the right household needs.

1. Universal Employment Agency

• Google Rating: 4.8/5
  

• Over 30 years in the business.
  

• Offers Filipino, Indonesian, and Myanmar maids.
  

• Strong support and quick replacement service.
  

2. Island Maids

• Google Rating: 4.7/5
  

• Great for elderly care and child-minding.
  

• Offers pre-screened maids with experience.
  

• Transparent pricing and no hidden fees.
  

3. Best Home Employment

•  MOM Licensed
  

• Well-known for quality training and matching.
  

• Offers helpers with nursing experience for elderly care.
  

4. APac Employment Management

•  Strong after-sales support.
  

• Great for first-time employers.
  

• Handles complex paperwork efficiently.
  

5. HelperChoice (Online Platform)

• Direct hiring option with no agency fees.
  

• Great for experienced employers.
  

• Allows you to interview and hire helpers directly.
  

💰 How Much Does It Cost?

The total cost of hiring a maid through an agency in Singapore usually includes several components beyond just the maid’s salary. This covers agency fees, work permit processing, medical insurance, security bond, and sometimes training or administrative charges, all of which can add up depending on the agency and helper's profile.

Always ask the agency for a full cost breakdown before signing anything.

📑 Required Documents to Hire a Maid Through an Agency

You’ll typically need a set of essential documents to begin the hiring process through a maid agency. These include personal identification, proof of income, and address, which help the agency and MOM assess your eligibility as an employer.

• Your NRIC/FIN
  

• Income documents (payslips or NOA)
  

• Proof of address
  

• Completed application form from the agency
  

Agencies will help with all MOM formalities, including medical checks, insurance, and security bonds.

❓  FAQs About Maid Agencies in Singapore

Q1. Is it better to hire through an agency or directly?

A: If you're a first-time employer, an agency is safer. They handle everything training, background checks, and paperwork. Direct hiring is cheaper but riskier.

Q2. How do I verify if a maid agency is licensed in Singapore?

A: Visit the MOM's website and use the EA directory to check license status, rating, and placement numbers.

Q3. What is the average placement rate of a good agency?

A: Good agencies usually have a placement rate above 70%. MOM publishes these stats.

Q4. Can I request a maid who speaks a specific language?

A: Yes, most agencies offer language-specific options (English, Mandarin, Malay, etc.).

Q5. What if I’m not happy with the maid I hired?

A: Most agencies offer a free replacement within 1–6 months. Check their policy beforehand.

Q6. Are there hidden fees when hiring through an agency?

A: A transparent agency will clearly list all charges. Watch out for vague “admin” or “miscellaneous” fees.

Q7. Can I hire a maid part-time through an agency?

A: No. Singapore regulations only allow full-time live-in helpers. Part-time maids must be Singaporeans or PRs, not foreign domestic workers.

Q8. What is the minimum salary for a maid in Singapore?

A: It depends on nationality. On average:

• Filipino: $600–$700/month
  
  

• Indonesian: $550–$650/month
  
  

• Myanmar: $500–$600/month
  
  

Q9. What nationalities do maid agencies in Singapore usually offer?

A: Mainly from the Philippines, Indonesia, Myanmar, and Sri Lanka. Some also offer helpers from India or Cambodia.

Q10. What’s the duration of the employment contract?

A: Usually 2 years. You’ll need to renew the work permit and sign a new agreement after that.

Q11. Do maid agencies offer helpers with elderly care or infant care experience?

A: Yes. Reputable agencies match you based on your family’s needs infant care, dementia care, stroke patient care, etc.

Q12. Can I transfer a maid from another employer through an agency?

A: Yes. Many agencies also specialize in transfer maidshelpers already in Singapore.

Q13. Is there a refund policy if things don’t work out?

A: Some agencies offer partial refunds or a certain number of free replacements. Always ask upfront.

Q14. How long does the hiring process take?

A: 1 to 3 weeks on average faster for transfer maids, longer if the helper is coming from overseas.

Q15. What happens if the maid runs away or breaks contract?

A: You’ll need to cancel her work permit and notify MOM. Good agencies support in such situations and help with replacements.