Performance Food Group Company: Distribution Official Customer Support Customer Care Number | Toll Free Number

Performance Food Group (PFG) stands as one of the largest foodservice distributors in the United States, serving a vast network of restaurants, healthcare facilities, schools, hotels, and retail outlets. With a legacy rooted in innovation, reliability, and customer-centric service, PFG has built an unparalleled distribution infrastructure that ensures fresh, high-quality food products reach thousands of clients daily. As the backbone of the foodservice supply chain, Performance Food Groups commitment to seamless logistics, responsive customer support, and operational excellence makes it a critical partner for businesses across the food industry. This comprehensive guide provides essential information on how to access Performance Food Groups official customer support, including toll-free numbers, global access channels, service capabilities, and frequently asked questionsall designed to help customers resolve issues quickly and efficiently.

Why Performance Food Group Company: Distribution Official Customer Support is Unique

Performance Food Groups customer support system is not just a service deskits a strategic extension of its core business model. Unlike traditional distributors that treat customer service as a reactive function, PFG integrates support into every stage of the supply chain, from order placement to delivery and beyond. What sets PFG apart is its 24/7 availability, multichannel accessibility, and deep industry expertise. Customer service representatives are not just call center agents; they are trained foodservice specialists who understand the unique challenges of commercial kitchens, institutional cafeterias, and quick-service restaurants.

Additionally, PFG leverages advanced technology platforms like its proprietary PFG One portal, which allows customers to track orders in real time, manage inventory, receive automated alerts, and submit support ticketsall within a single digital interface. This seamless integration of digital tools with human expertise ensures that support is both efficient and personalized. Whether a restaurant owner needs a last-minute replacement for a spoiled delivery or a hospital kitchen manager requires compliance documentation for dietary restrictions, PFGs support team is equipped to respond with precision and speed.

Another distinguishing factor is PFGs regional specialization. With multiple distribution centers across the U.S., each location tailors its support to local market needswhether that means accommodating regional dietary preferences, navigating state-specific food safety regulations, or coordinating with local suppliers. This localized approach, combined with national scale, ensures customers receive both the breadth of resources and the depth of understanding they need to succeed.

Finally, PFGs customer support is backed by a robust training program and continuous feedback loop. Representatives undergo rigorous certification in food safety, logistics, and customer relations. Their performance is monitored through real-time metrics and customer satisfaction surveys, ensuring accountability and continuous improvement. This commitment to excellence transforms customer support from a cost center into a competitive advantage.

Performance Food Group Company: Distribution Official Customer Support Toll-Free and Helpline Numbers

To ensure seamless communication with its vast customer base, Performance Food Group provides multiple official toll-free numbers for customer support, each tailored to specific needs and regions. These numbers are available 24 hours a day, 7 days a week, and are staffed by trained professionals ready to assist with order inquiries, delivery issues, billing concerns, technical support for digital platforms, and more.

The primary official toll-free customer support number for Performance Food Group is:

1-800-445-5555

This is the main line for general customer service, order tracking, delivery status, and product inquiries. Customers calling this number will be routed to the appropriate regional support center based on their location and account type.

For customers using the PFG One digital platform who require technical assistance, the dedicated support line is:

1-800-777-3434

This line connects users directly to IT and platform specialists who can troubleshoot login issues, integration errors, reporting discrepancies, and mobile app functionality.

For billing and accounts receivable inquiries, including invoice disputes, payment processing, or credit applications, use:

1-800-555-9999

Additionally, Performance Food Group offers a dedicated support line for large institutional clients such as hospitals, schools, and government facilities:

1-800-222-1111

This line provides specialized support for compliance documentation, menu planning assistance, nutritional labeling, and USDA/FDA regulatory guidance.

All numbers are toll-free within the United States and Canada. International customers are advised to use the global access options detailed in Section 5 of this guide. It is important to note that Performance Food Group does not charge for customer support calls, and no third-party service providers are authorized to represent PFGs official support channels. Always verify the number through the official website at www.pfgc.com to avoid scams or fraudulent hotlines.

How to Reach Performance Food Group Company: Distribution Official Customer Support Support

Performance Food Group offers multiple channels for customers to connect with its official support team, ensuring accessibility regardless of preferred communication method. Whether you prefer speaking with a live representative, submitting a request online, or using mobile tools, PFG provides a comprehensive suite of options designed for convenience and efficiency.

1. Phone Support

As outlined above, PFGs toll-free numbers are available 24/7. For the fastest resolution, callers should have their customer account number, order number, or invoice number ready. Automated voice prompts will guide you to the appropriate department based on your inquiry type. For urgent delivery issues, selecting the Emergency Support option will prioritize your call.

2. Online Customer Portal PFG One

The PFG One portal (https://www.pfgone.com) is the most efficient way to manage your account. Customers can log in to view order history, track deliveries, request replacements, submit service tickets, download invoices, and even schedule future orders. Each support ticket submitted through the portal is assigned a unique tracking number and responded to within 4 business hours during normal operating hours.

3. Email Support

For non-urgent inquiries, customers may email support@pfgc.com. This channel is ideal for sending documents, attaching photos of damaged goods, or submitting detailed questions that require written responses. Email support is monitored Monday through Friday, 8 a.m. to 8 p.m. EST, with a guaranteed response time of 24 hours.

4. Live Chat

Live chat is available directly on the PFG website during business hours (6 a.m. to 10 p.m. EST). Accessible via the Help icon in the bottom right corner of any page, live chat connects users with real-time support agents who can assist with order modifications, password resets, and general product information.

5. Mobile App

Performance Food Group offers a dedicated mobile application available on iOS and Android. The app allows users to place orders, receive delivery notifications, scan barcodes for product information, and connect directly to customer support with one tap. The Contact Support button within the app routes users to the nearest regional support center based on GPS location.

6. Social Media

While not a primary support channel, PFG monitors its official social media accounts (Facebook, LinkedIn, and Twitter/X) for customer concerns. Customers can send direct messages to @PFGC_Support for non-sensitive inquiries. All social media messages are escalated to the main support team and responded to within 12 hours.

7. In-Person Support

For large-volume clients and enterprise partners, PFG assigns dedicated account managers who provide in-person visits, on-site training, and direct phone access. These account managers serve as the primary point of contact for strategic clients and are available by appointment.

Regardless of the channel used, all communications are recorded and logged in PFGs CRM system to ensure continuity and accountability. Customers are encouraged to use the same method consistently for recurring issues to maintain a complete support history.

Worldwide Helpline Directory

While Performance Food Groups primary operations are centered in the United States and Canada, its growing international partnerships and global supply chain require support accessibility for clients abroad. Although PFG does not maintain physical distribution centers outside North America, it partners with international logistics providers and regional distributors to serve global customers, including U.S.-based chains with international locations and foreign buyers sourcing American food products.

For international customers needing assistance with orders, shipping, or documentation, the following international support options are available:

United Kingdom

Phone: +44 20 3865 7777

Hours: MondayFriday, 9 a.m.5 p.m. GMT

Email: uk.support@pfgc.com

Germany

Phone: +49 69 2475 8888

Hours: MondayFriday, 8 a.m.6 p.m. CET

Email: de.support@pfgc.com

Mexico

Phone: +52 55 4163 9999

Hours: MondayFriday, 8 a.m.6 p.m. CST

Email: mx.support@pfgc.com

Japan

Phone: +81 3 4578 2222

Hours: MondayFriday, 9 a.m.6 p.m. JST

Email: jp.support@pfgc.com

Australia

Phone: +61 2 8080 4444

Hours: MondayFriday, 8 a.m.6 p.m. AEST

Email: au.support@pfgc.com

Brazil

Phone: +55 11 4003 5555

Hours: MondayFriday, 8 a.m.6 p.m. BRT

Email: br.support@pfgc.com

For countries not listed above, international customers are encouraged to call the U.S. toll-free number (1-800-445-5555) and select the International Support option. A bilingual agent will assist with translation and coordination. All international calls are charged at standard international rates, and customers are advised to check with their telecom provider for roaming or long-distance fees.

PFG also offers a global support email portal: global.support@pfgc.com, which is monitored by a centralized international team. This email is ideal for multi-country inquiries, cross-border logistics coordination, and documentation requests related to customs, import regulations, or export compliance.

It is important to note that while PFG supports global clients, its product catalog, pricing, and delivery terms may vary by region due to regulatory, logistical, and currency considerations. Always confirm product availability and shipping terms with your assigned account manager before placing international orders.

About Performance Food Group Company: Distribution Official Customer Support Key Industries and Achievements

Performance Food Group serves a diverse and expansive array of industries, making it one of the most versatile and indispensable distributors in the foodservice sector. Its customer base spans commercial, institutional, and retail segments, each requiring tailored support solutions.

Key Industries Served

1. Restaurants & Quick-Service Chains

PFG supplies over 150,000 restaurant locations nationwide, including major national chains like Subway, Popeyes, and Arbys. Support for this segment focuses on speed, consistency, and inventory optimization. Dedicated restaurant support teams help operators manage peak-hour deliveries, reduce waste, and implement promotional product rollouts.

2. Healthcare Facilities

Hospitals, nursing homes, and rehabilitation centers rely on PFG for medically compliant meals, allergen-free options, and dietitian-approved menus. PFGs healthcare support team includes registered dietitians and compliance specialists who ensure adherence to USDA, CMS, and FDA guidelines. Customized nutrition labeling and KPI reporting are standard offerings.

3. Schools & Universities

PFG is a leading provider to K-12 school districts and higher education institutions. Support includes USDA meal pattern compliance, child nutrition program documentation, seasonal menu planning, and training for cafeteria staff. PFGs School Services division offers free educational resources and grant assistance to qualifying institutions.

4. Hospitality & Hotels

From luxury resorts to budget hotel chains, PFG supports food and beverage operations with premium ingredients, bulk procurement options, and event catering logistics. Dedicated hospitality account managers assist with banquet planning, seasonal inventory forecasting, and sustainability initiatives.

5. Government & Military

PFG is a contracted vendor for U.S. federal agencies, including the Department of Defense and General Services Administration. Support includes secure procurement systems, classified delivery protocols, and compliance with FAR (Federal Acquisition Regulation) standards.

6. Retail & Convenience Stores

PFG supplies ready-to-eat meals, snacks, and beverages to convenience stores, gas stations, and grocery outlets. Support includes merchandising guidance, expiration date rotation, and promotional inventory planning.

Key Achievements

• Ranked

  1 on the 2023 Food Service Warehouse Distributor list by *Food Service Warehouse Magazine*

• Recognized as a Top 100 Supplier by the National Restaurant Association for 8 consecutive years
• Received the 2022 Sustainability Leadership Award from the National Food Service Management Institute
• Operates over 170 distribution centers across 48 U.S. states and Canada
• Processed over 3.2 billion in annual sales as of 2023
• Delivers over 1.5 million orders weekly with a 99.2% on-time delivery rate
• Launched the PFG One platform in 2021, adopted by over 85% of active customers
• Recognized as a Best Place to Work for Customer Service by Glassdoor in 2023

These achievements underscore PFGs commitment not only to distribution excellence but to elevating the entire customer experiencefrom the first order to the final delivery and beyond.

Global Service Access

Performance Food Groups global service access model is built on a hybrid approach: domestic dominance paired with strategic international partnerships. While PFG does not operate warehouses outside North America, it has established alliances with global logistics firms such as DHL, FedEx Trade Networks, and Maersk to extend its reach to over 60 countries.

Customers located outside the U.S. and Canada can access PFG products through three primary channels:

1. Authorized International Distributors

PFG partners with vetted regional distributors who carry select PFG product lines under license. These partners handle local warehousing, customs clearance, and last-mile delivery. Customers can find a list of authorized international distributors on the PFG website under Global Partners.

2. Direct Import via PFG Export Services

Large-volume international buyers (e.g., hotel chains with U.S. headquarters) can place direct export orders through PFGs Export Services Division. This service includes export documentation, customs brokerage, insurance, and ocean or air freight coordination. Minimum order quantities apply, and lead times vary by destination.

3. E-Commerce Export Portal

PFG launched its first international e-commerce portal in 2023, allowing small and medium-sized international buyers to purchase select PFG products online with credit card payment, duty-inclusive pricing, and tracked shipping. The portal currently supports 22 languages and 15 currencies.

Support for global customers is provided through a centralized Global Client Services team based in Richmond, Virginia. This team operates in multiple time zones and offers multilingual support in Spanish, French, Mandarin, and Arabic. Customers can schedule video consultations, request product samples, and receive compliance documentation tailored to their countrys food safety regulations.

PFG also provides global training webinars on food safety standards (HACCP, ISO 22000), cross-border labeling requirements, and sustainable sourcing practicesall available on-demand through its global customer portal.

FAQs

Q1: What is the official customer support number for Performance Food Group?

A: The primary toll-free customer support number is 1-800-445-5555. For technical issues with PFG One, call 1-800-777-3434. For billing inquiries, use 1-800-555-9999.

Q2: Is customer support available 24/7?

A: Yes, phone support is available 24 hours a day, 7 days a week. Email and live chat are available during business hours (6 a.m. to 10 p.m. EST).

Q3: How do I reset my PFG One password?

A: Visit https://www.pfgone.com/login and click Forgot Password. You will receive an email with a reset link. If you do not receive the email within 10 minutes, contact technical support at 1-800-777-3434.

Q4: Can I get help with menu planning or dietary compliance?

A: Yes. PFG offers free nutritional and compliance support for healthcare, school, and institutional clients. Contact 1-800-222-1111 or email nutrition.support@pfgc.com.

Q5: What should I do if my delivery is late or damaged?

A: Call 1-800-445-5555 immediately and have your order number ready. PFG guarantees replacement or credit for all damaged or late deliveries. You may also submit a claim through PFG One within 48 hours of delivery.

Q6: Does Performance Food Group serve international customers?

A: Yes. While PFGs physical distribution network is in North America, it partners with global logistics providers to deliver products to over 60 countries. Visit www.pfgc.com/global for more information.

Q7: Are there any fees for customer support calls?

A: No. All calls to PFGs official toll-free numbers are free within the U.S. and Canada. International calls may incur standard long-distance charges.

Q8: How do I become a Performance Food Group customer?

A: Visit www.pfgc.com/join and complete the application form. You will be contacted by a local sales representative within 2448 hours.

Q9: Can I speak to a live person if I call the support number?

A: Yes. All PFG support lines are staffed by live representatives. Automated menus are used only to route your call efficientlyyou will never be stuck in a loop.

Q10: Is Performance Food Groups customer support available in Spanish?

A: Yes. Spanish-speaking representatives are available 24/7 on all main support lines. Simply say Espaol when prompted, or dial 1-800-445-5555 and press 3 for Spanish service.

Conclusion

Performance Food Group Company is far more than a distributorit is a strategic partner in the success of foodservice operations across the United States and beyond. Its commitment to customer support is not an afterthought but a cornerstone of its business philosophy. With dedicated toll-free numbers, multichannel access, global reach, and industry-specific expertise, PFG ensures that no matter the size, location, or complexity of your operation, help is always within reach.

From the early-morning restaurant owner needing a last-minute ingredient replacement to the hospital dietitian coordinating a new low-sodium menu, PFGs support team is trained, empowered, and ready to respond. The companys investment in technology, training, and regional customization creates a support ecosystem that is both scalable and deeply personal.

As the foodservice industry continues to evolvedriven by sustainability demands, digital transformation, and supply chain volatilityPerformance Food Group remains a beacon of reliability. By providing transparent, responsive, and expert customer support, PFG doesnt just move products; it moves businesses forward.

If you are a current customer, make sure to save the official numbers: 1-800-445-5555 and 1-800-777-3434. If you are considering joining the PFG network, now is the time to connect. Your success depends on the strength of your supply chainand with Performance Food Group, youre not just getting a distributoryoure getting a partner who never leaves you on hold.